Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by A May J Sly Partnership. "Arrowtown Bike Hire", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.arrowtownbikehire.co.nz ("the website"). They are effective from 1 June 2021 and will replace all earlier {Arrowtown Bike Hire} terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard and American Express

Credit Card Security

All payments are processed via Stripes secure payments system to ensure high levels of payment security and are subject to Stripes terms and conditions.

Bike Hire and Tours T&C's

We recommend wearing appropriate outdoor clothing including items that afford sun protection. Walking shoes or boots or closed toe sandals are advisable .All prices quoted are in New Zealand dollars and include GST.

Any cancellation within 24 hours of rental or tour departure will be charged at full rate. If Arrowtown Bike Hire cancel a trip for any reason, a full refund of deposit and payment to Arrowtown Bike Hire will be given. If Arrowtown Bike Hire, or one of our business partners cancels a rental, or a trip or part of a trip, a refund for that activity will be given less any reasonable administration costs incurred by Arrowtown Bike Hire. Refunds may not be available where conditions or limitations are changed due to safety considerations. See risk disclosure below. Arrowtown Bike Hire is a trading name of the A May and J Sly Partnership. Any matter arising in relation to the contract of passage between you and Arrowtown Bike Hire is governed by New Zealand Law and subject to the jurisdiction of the Courts of New Zealand. Parents and/or caregivers are responsible for children and young persons in their care while participating in activities with Arrowtown Bike Hire..

Arrowtown Bike Hire will endeavour to provide a safe and enjoyable platform to participate in the activities that we provide, and that our business partners provide during your tour. However Arrowtown Bike Hire can not absolutely guarantee clients safety or be held responsible for personal injury or for loss, theft or damage of or to clients and their equipment outside our New Zealand legal responsibilities before, during or after any or all of our tours. For all the above reasons it is important to follow the instructions that will be given to you from time to time by Arrowtown Bike Hire staff or your guides. Clients are urged to take the necessary travel insurance to guard against the unexpected, and cover your self against any cancellations, loss or damage.

Arrowtown Bike Hire are not in any way liable for any loss or damage from alterations or changes arising from unusual or unforeseen circumstances beyond its control, such as threat of war, riot, civil strife, terrorist act, industrial dispute, natural or man made disaster, fire, adverse weather, technical problems with transport or congestion at airports and ports. Arrowtown Bike Hire its guides and business partners reserve the right to cancel or amend any trip or activity due to safety considerations. This includes the right to prohibit any clients participation in any activity or part activity if it is deemed by Arrowtown Bike Hire, or one of its representatives that that person can not participate safely due to age, ill health, physical size, mobility, poor fitness or intoxication.

Arrowtown Bike Hire Bikes are not available for use on the Macetown Road.

Online Outlet Store Purchases T&C's

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver fully assembled bikes to Otago and Southland street addresses excluding off shore Islands. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket, if a delivery option is provided at time of booking. Price and availability to disassemble and ship bikes in boxes will need to be clarified before purchase. This may void warrantee as bikes will need to be reassembled. Please contact us before purchase to discuss.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

We will contact you to confirm delivery address and appropriate time. Delivery may take between 2-14 days depending on our delivery schedule.

Warranty and Returns

All transactions will be covered by New Zealand consumer laws including The Fair Trading Act 1986 and the Consumers Guarantees Act 1993. All product warrantee claims will be subject to the manufactures warrantee conditions and subject to their acceptance of any claim.

Arrowtown Bike Hire will provide a 3 day right of return for 'change of mind' returns. However products must be returned to our store at 59 Buckingham Street, Arrowtown within 3 days of purchase and at the purchases expense. All returned items must be in the same condition as when received (ie clean). If goods are faulty, we will meet our obligations under the Consumers Guarantees Act to provide a remedy.
Second hand and used bikes may not be covered by a warrantee other than being sold 'fit for purpose'.
https://www.consumerprotection.govt.nz/general-help/ways-to-buy-and-pay/online-shopping/

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.arrowtownbikehire.co.nz.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.